Kerala Tour

HIMGO BOOKING POLICY

• Your hotel has laid down some rules, and it's our job to let you know what they are.


• The primary guest must be at least 18 years old to be able to check into this hotel.


• Check-in time is 12 pm and check-out time is 12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it.


• Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.


• ID-It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.


• The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. HMT&Travels will not be responsible for any check-in denied by the hotel due to the aforesaid reason.


• Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc... All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Taxes are paid by HMT&Travels to its vendors. Service fees are retained by HMT&Travels for servicing the travel reservation.


• If you don't show up at the hotel, the entire booking amount will be deducted as no-show charges.

CHILD POLICY:-

• Children below 5 years are complementary in parent’s room without extra bed. (Milk/Food for infant or children below 5 years is chargeable and direct payment in hotel.

PREPONE AND POSTPONE

• For postpone/Prepone of tour packages are to be communicated in written and need to be inform us at least 15 days prior of tour date.


• 3000/- are minimum amount we charge up to INR 1000  to 35000/-(Tour Cost)


• 10% Amount more than 35000/-

IMPORTANT NOTE:

• Package can be altered/change as per the customer’s requirement/ interest if possible (subject to availability)


• Check out time of the hotel mentioned is 12:00 hrs. Check in time is 12:00 noon.(Early check in is subject to availability)


• We may reschedule the sightseeing days subject to weather conditions & to ensure smooth execution of tours.


• We shall not be responsible for any cancellation of cabs or buses due to bad weather & are not liable for it.


• Though Himachal have been witnessing a huge tourist growth but the facilities available cannot be matched to those available in the Cities and other developed destination.


• Extra nights in hotel due to ill health, flight cancellation or any other reason will be chargeable.


• The service of vehicle is not included on leisure days & after finishing the sightseeing tour as per the itinerary


• In Himachal, The facilities of Hotel, Services, and Aids etc cannot be matched to developed destinations. Hotels in Himachal are categorized on the basis of location, Services and costing and not as per Star Categorization i.e.;1*, 2*, 3* and so on.


• Verbal Commitments are not applicable.

AMENDMENTS / CANCELLATIONS

• 25% cancellation of the package cost after confirmation/issuing the hotel voucher.


• 30% cancellation of the package cost before 30 days of the travelling date.


• 50% cancellation of the package cost before 15 days of the travelling date.


• 100% cancellations before 07 days of the travels date.


• Advance amount is non-refundable, if the customer cancels his/her booking because of reasons like: Illness, personal problems death, accident or No Shows.


• Also Note that all cancellations must be interacted in written.


• The company has complete authority to change the package costing due to hike in tariff & taxes of hotels, transportation or any other service that has been provided.

NOTE:-

• Hotels are subject to availability at time of reservation.


• If the base category room will be not available then supplement cost will be applicable for upper category rooms.


• All rates are Nett & non commission able to you.


• Rates are subject to change, without any prior notice.


• Cancellation & other policies as per the hotel/company rule.


• No cancellation & any refund will be made at any cost in case of bad weather or land slide or any destination and which is beyond the control of the agent/hotel.


• Entrance fees at any point shall be paid by customer directly.


• Above policy may vary during peak season and any changes will be communicated prior to confirmation.


• No refund will be made for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service due to Bad weather, ill health, Strike, Road Blocks or any other factor beyond our Control. Such unused items are neither refundable nor exchangeable.