Snow Lion in STYLE Cancellation Policy
We sincerely hope that you will thoroughly enjoy your trip to Bhutan. Our travel agency will make every effort to make your experience in Bhutan a memorable one. We realize that at times a trip to Bhutan may need to be cancelled or postponed due to life circumstances. We strongly recommend that you consider purchasing traveler’s insurance for your trip especially if you have some possibility of life circumstances that could impact your visit to Bhutan. As a policy, we do not recommend travel insurance companies but there is ample information available.
Tour programs that are cancelled shall be subject to cancellation charges as follows depending on how close to the arrival date to Bhutan that the cancellation is done:
A. Cancellation Policy for Daily Tariff:
The following is based on a cancellation before the start of a tour program:
- Within 30 days : No cancellation fee
- Within 21 days : 10% cancellation fee of
the full daily rate
- Within 14 days : 15% cancellation fee
- Within 7 days : 30% cancellation fee
- Less than 7 days, Or
without notice : 50% cancellation fee
- On arrival in Bhutan : No refund of tour costs
Under some circumstances, if there is a need to cancel your trip to Bhutan, you may be required to furnish some documentation regarding the reason for cancellation. This documentation will be used to process the refund. Snow Lion in STYLE will let you know if any documentation is necessary. In the event of a refund, Snow Lion will make every effort to process refunds as expediently as possible. Monies will be wired directly to your bank account, the details which you will provide to us. The processing of the refund will take two to three weeks. Thank you for your understanding.
Delayed Arrival /Departure to Bhutan
If a person cannot fly to Bhutan on scheduled date for various reasons, then he/she is eligible for refund of the number of days stranded at Druk Air destinations either in Bangkok, Kathmandu, Kolkatta, Delhi, Bagdora, Guwahati or Dacca. The refund will be given during your stay in Bhutan. There is also a possibility to extend your stay in Bhutan if you wish to do soon on your arrival in Bhutan. Our travel agency will assist you with any details with a delayed arrival to Bhutan.
Delays in departure of visitors from Bhutan resulting from weather conditions, Druk Air problems or road blocks pay only the actual expenses on accommodation, food, transport or other services applicable. If passengers have already checked in and the flight on Druk Air have to be cancelled, (i.e. mechanical problems), then Druk Air will pay for your meals, hotel stay and transport to/from the airport. Under this circumstance, the visitors will not pay anything. Our travel agency will assist with any necessary arrangements
Snow Lion in STYLE will make every effort to see that all details of your trip are professionally taken care of in an efficient and timely manner. If there is a delay in arrival or departure to or from Bhutan due to Snow Lion in STYLE error, the agency will bear costs for meals, lodging and transportation to/from the airport.
B. FLIGHT AIR TICKETS CANCELLATION AND REFUND POLICY
REFUND against validity expired tickets:
C. Cancellation policy of luxury hotels in Bhutan
If you make a request for cancellation of a trip to Bhutan 30 days or less before your arrival to Bhutan, you may be responsible for a 100% of hotel reservations fees. This rule applies to hotels such as Zhiwaling Resort, Aman Kora Resorts, Uma Resorts, Terma Linka Resort, Druk Taj, Haven Resort and Namgay Heritage, or Kisa Hotel in Bhutan. Any cancellation fees from hotels will be in addition to the cancellation fee for the daily tariff.
D. Snow Lion in STYLE’s Surcharge policy
Individuals and smaller group tourists of 3 pax and below are subject to surcharges over and above the minimum daily tariff rates resulting from high overhead costs, as follows:
Single individual :US$40 per night
Group of two pax :US$30 each per night
Groups of three pax :US$10 each per night
The 10% agency commission payable to agents in abroad shall not be deductible from the surcharge.
The surcharges are not applicable to representatives of foreign travel agents on business study or promotional visit duly approved and cleared by TCB.
*Children upto the age of 5 years do not pay any charges. Those between the ages of 6-12 accompanied by elders/guardians enjoy 50% discount on daily tariffs and 100% on Royalty.
*Full time students below the age of 25 years have 25% discount on production of valid student ID card.
Note: Groups/individuals who availed discounts under (*) marks cannot claim royalty component discount.
* This cancellation policy may be amended from time to time as changes deem it necessary.
Policy updated: June 2016
Mr. Nim Dorji, Mr. Sangay Khandu