CHANGES, CANCELLATIONS AND REFUNDS

CHANGES MORE THAN 48 HOURS IN ADVANCE OF TOUR

• You may change your tour, subject to availability, 48 hours before the start. If changes cannot be accommodated, there will be a full refund except for any non-refundable expenses

CHANGES LESS THAN 48 HOURS IN ADVANCE OF TOUR

• Changes within 48 hours of the start of the tour cannot be guaranteed, even if there is availability. If changes cannot be accommodated, there will NOT be any refund

CANCELLATIONS MORE THAN 48 HOURS IN ADVANCE OF TOUR

• A full refund (less any non-refundable expenses- see below) will be given to you if you let us know more than 48 hours before the start of the tour.

CANCELLATIONS LESS THAN 48 HOURS IN ADVANCE OF TOUR

• No refund will be provided if you cancel the tour within 48 hours of the start of the tour.

LATE ARRIVAL BY CUSTOMER

• The tour starts at the designated time. If you arrive late for whatever reason and miss the tour, then no money will be refunded.

CANCELLATIONS BY US

• While we always endeavour to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen tour. We will notify you before the tour starts if we have to cancel for lack of numbers.


• Please note that we do reserve the right to run tours with less than the stated minimum number. If we have to make a significant change or cancel, we will tell you as soon as possible.


• If we have to cancel, we will pay back the full amount and will not deduct any non-refundable expenses.


• Compensation will not be payable and no liability assumed by us.

NON-REFUNDABLE EXPENSES

• If you cancel/change a tour, if we have incurred expenses which we can't recoup (such as car hire), then you will have to pay for these expenses.