Mua Cave – Trang An Private Tour

Payment Terms & Methods : DEPOSIT & PAYMENT

1. Pay by Bank transfer

Bank transfer is one of the popular ways of paying for goods or services these days, and because it can be done either in person in the local branch of your bank or using your online banking service it is both flexible in how it works but also secure.

Paying via bank transfer is simpler than you probably think it is. Bank transfers can be made from any branch of your bank or using your online banking services provided you have access to your bank’s online service. We will provide for you our bank account and it is easy for you to make your money transaction. After you are complete works at your bank branch you will inform us your transaction information by email and your transfer bank slips. We need 3 – 5 days for complete money collection from our bank before sending the payment confirmation to you.

Our bank account information:

Account name: VILAND TRAVEL .,JSC

Account number: 1368668

Bank name: ASIA COMMERCIAL BANK

Address: ASIA COMMERCIAL BANK, BRANCH NGUYEN VAN CU, HANOI, VIETNAM

Swift code: ASCBVNVX

Note: bank fee is coved by the sender.

2. Paying by PayPal

If you transfer money from a USD account opened outside the U.S., add 3.9% + U.S. $ 0.3 as PayPal fees to your total.

If the transfer was made from an account not in dollars, add 3.9% + 2.5% (exchange fee) + U.S. $ 0.3 as PayPal fees to your total.

To avoid the complication for our customers, we will count those costs and add to your order

Note: When Paypal or have reason to doubt that your payment is fraudulent, we have the right to keep your reservation and ask for another payment method.

Special Notice: Viland Travel mostly uses PayPal for refund the services. Since Paypal is so easy and any individual can work with, VTT does not receive payment by Paypal as we use our System of Onepay.vn that only the REAL companies can use with Logo, trade mark in any voucher you pay.

3. Pay by credit card

With Visa or Master Card - Viland Travel™ is supported by the payment system of Viland Group., Jsc. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard.

After you have received your Order from us through a link, please check the information of the Order. If all the information is correct, please read & agree with Terms and Conditions before clicking to pay.
You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card .

Note: In some cases, your transaction may be not successful due to:
- In correct card information
- Not enough credit balance (daily or monthly)
- Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.

In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order

Email: info@vilandtravel.com

4. Money transfer via third party

Many of our customers may not be familiar with paying via money transfer agency such as: May Bank, Western Union, Money Gram…but It is so fast and efficient.

You will come to money transfer agency and then simply fill in the form as required. We will provide you the recipient information. Completely works with your branch you need to send us following information:

MTCN (Money Transfer Control Number)
Full name of the sender (first name, middle name and last name)
Full address of the sender
The sum of money
Your order number (Or the answer for your secure question)
Notice: We will confirm your payment with you when we successfully withdraw money from the local agency.

5. PAYMENT& DEPOSIT

A deposit of 30% or 50% (Depend on accommodation type included on itinerary) of the tour value or US$ 300 per person by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, we would suggest you to pay us in full before you arrive). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

The remaining balance of the tour value (70%) is due upon your arrival in indochinaprivatetours, payable at our office. Cash is preferred to reduce any processing fees that may affect your cost.

6. CHILD DISCOUNT

Free of charge for one child who is under the age of four years old when accompanied by at least two full paying adults and share the same room with them. This discount is subject to availability for airfares and will be charged if any usage of airfare on tour.

A tour price of 75% of full paying adult will be charged for one child from 4 to 11 year old when accompanied by at least two full paying adults and stays in the same room. An extra bed is provided without any payment.

Children at the age of twelve or older will be charged as an adult. Please be prepared to show appropriate identification clearly stating the date of birth when confirming the services.

Cancellation & Refund Policy :CANCELLATION

We would deeply regret your decision to cancel your trip to Viland Trave, however we realize that there are many valid reasons that this can happen.

In the event of cancellation, the cancellation fee will be applied as below:

More than 45 days prior to departure: The total deposit paid to us (30% of tour value) will act as your cancellation fee to cover hotel charges and organization fees. (Because to book accommodations for your tour, we need to pre pay for all hotels as in your itinerary)
07 – 14 days: 22 - 45 days prior to departure: 60% on total value of the Tour Cost charged, due to hotel charges for no-shows and organizing fees.
01 – 06 days: Within 1-22 days prior to departure: 100% on total charged.
No-Show: 100% on total charge.
After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

SPECIAL NOTES:

Viland Travel™ Cancellation received up to 45 days before departure.
You need to pay more if the cancellation of a member in your tour group causes the change of the Tourist Class.