Private Dandenong Mountains and Puffing Billy Tour

Other Terms & Conditions :The value of your tours include personalized tour with commentary, GST and entry fees, hotel pick up and drop off, and complimentary water.
Lunch is at your own expense.
Anyone under the age of 16 must be accompanied by an adult (18+).
Valid credit card details must be provided upon booking your tour with us.
Cancellations must be made at least 3 days before the tour commences or this will result in a 100% cancellation fee (value of the tour).
A proof of identification, such as such as a valid International passport, an Australian passport, or a current Australian driver's license/key pass may be asked for the client to provide for safety reasons.
The client acknowledges that during a tour he / she is required to submit to the reasonable instructions and leadership of guide(s).
Parents, teachers, and those in comparable roles in respect of children must maintain control of those children.
The client acknowledges that persons attending a tour are entitled to expect a high standard of conduct and regard for personal well being on the part of all clients.
For this reason the client accepts that Private Tours Victoria may, in its absolute discretion and without the need to give reasons, arrange for him / her to be removed from a tour, if necessary against his / her will. Circumstances in which this might occur include (without limitation) disorderly or abusive conduct; intoxication; failure of control over children; inadequacy of clothing; incapacity or inability to meet the general safety regulations of the tour. In such circumstances the client will not be entitled to a refund.
Private Tours Victoria will not be liable for any losses so resulting. The client will on demand reimburse Private Tours Victoria its reasonable costs of effecting his / her removal.
Private Tours Victoria: Tours take place in the open countryside and are by their very nature not absolutely free from hazard.
Private Tours Victoria makes every effort to minimize risk to clients and instructs clients in the safe negotiation of such risks that may remain.
Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without Private Tours Victoria being at fault and accepts that to that extent he / she is taking part in a Private Tours Victoria tour at his / her own risk.
The client acknowledges that other loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions and the expenses of delay and harm) caused other than by the negligence of Private Tours Victoria. If any situation arises is not the responsibility of Private Tours Victoria and that Private Tours Victoria liability is hereby limited.
In the unlikely event that a client has cause for complaint about a tour, complaint should be made to a representative of Private Tours Victoria during the event, in order that corrective action can, if necessary, be taken. The client acknowledges that it is unreasonable to take no action during a course but to complain later. However, should a problem not be resolved, complaint should be made in writing within 28 days.
To the extent permitted by law Private Tours Victoria will not be liable in respect of claims first intimated later than 28 days from the close of the relevant tour.
The client acknowledges that they must sign a consent form prior to their tour. A consent form acknowledging all the terms and conditions will be presented to the client on the morning of the tour.