Gorumara - Jaldapara with Dooars

Payment Terms & Methods :
Booking & Payment
* Railway berth allocation is subject to availability and governed entirely by railway
authorities.
* Meals during train journeys are not included in the package.
* To confirm reservation, 30% advance per person is required.
* The balance payment must be cleared at least 15 days prior to the journey date.
* Booking confirmation implies acceptance of all terms and conditions of Taraknath
Travels.
02. Pricing & Cost Variation
* Any increase in railway fare, bus fare, vehicle charges, fuel cost, or government
taxes will be borne by the passenger.
* All package rates are subject to change without prior notice due to external
factors.
03. Cancellation & Refund (General)
* In case of cancellation by the passenger after booking, refunds will be processed
after applicable deductions as per company rules. However, no monetary refund
will be provided. The refundable amount will only be adjusted against another tour
package within a period of two years. Advance payment is non-refundable, subject
to cancellation policy.
* No refund will be provided for unused services, missed meals, transport, or
sightseeing.
* In case of no-show, the full amount will be forfeited.
04. Company Liability
* Passengers are responsible for their own luggage and personal belongings.
* The company shall not be liable for any loss, damage, injury, accident, theft,
robbery, or unforeseen incidents during the tour.
* The company is not responsible for medical emergencies during the tour.
05. Health & Travel Responsibility
* Passengers must ensure they are medically fit for travel.
* It is advisable to carry personal medicines and basic medical kit.
* Travel insurance is not included unless specified. Passengers are advised to arrange
their own insurance.
06. Documentation
* All passengers must carry valid government-issued ID proof (Aadhaar / Voter ID /
Passport).
* Original ID is mandatory wherever required (especially for air travel and hotel
check-in).
07. Hotel & Accommodation Policy
* Hotel check-in and check-out timings will be as per hotel rules.
* Early check-in / late check-out is subject to availability and extra cost.
* For single occupancy, full room fare will be applicable in addition to package cost.
* In case of odd number of passengers, room sharing will be arranged or single
supplement will apply.
* In case of any urgent or unforeseen circumstances, the hotels mentioned in the
final tour itinerary may be changed during the tour.
08. Child Policy
* Child fare will be applicable as per age and package inclusion.
* Extra bed/mattress will be provided only if included in the package.
09. Tour Operation & Changes
* The tour itinerary may be modified due to natural calamities, political
disturbances, transport disruptions, or operational reasons.
* The tour manager reserves the right to alter or adjust the itinerary during the tour
if required.
10. Force Majeure
* The company shall not be liable for delay, alteration, or cancellation due to force
majeure events such as natural disasters, strikes, political unrest, pandemics,
government restrictions, or transport disruptions.
11. Cancellation by Company
* If the tour is cancelled by the company, the full amount will be refunded within 60
days from the scheduled journey date.
* In case of natural calamities, a 30% cancellation charge will be applicable on the
total tour cost.
* If rail/air services are cancelled due to such events, 30% of the tour cost per person
will be deducted, and the remaining amount will be adjusted for future travel
within Two year.
12. Reporting & Departure
* Passengers must report on time at departure points (station/airport/bus).
* The company is not responsible for missed departures due to late arrival by
passengers.
13. Passenger Conduct
* Passengers are expected to maintain discipline, cooperation, and proper conduct
during the tour.
14. Communication
* All tour-related updates will be communicated via phone / WhatsApp / email.
* Passengers are responsible for staying updated.
15. Tour Itinerary Compliance
* The itinerary provided at the time of booking is tentative in nature and subject to
change.
* Passengers are required to strictly follow the final tour itinerary shared before the
date of journey.
* No claims or disputes will be entertained based on the tentative itinerary provided
at the time of booking.
16. Tour Manager’s Rights & Authority
* The Tour Manager/Company Representative will have full authority during the tour
to ensure smooth operation and safety of all passengers.
* All passengers are required to strictly follow the instructions and decisions of the
Tour Manager.
* The Tour Manager reserves the right to modify sightseeing, timings, routes, or
services in the interest of safety, convenience, or due to unforeseen circumstances.
* In case of any misconduct, indiscipline, or non-cooperation, the Tour Manager has
the right to take appropriate action, including removal of the passenger from the
tour without any refund.
* The Tour Manager’s decision in all such matters will be final and binding on all
passengers.
17. Train Booking & Schedule Adjustment
* Train tickets are subject to availability and confirmation by railway authorities.
* In case tickets are not confirmed in the same train as per the tentative itinerary due
to waiting list or non-availability, the company reserves the right to arrange travel
by an alternative train, date, or route.
* Passengers are required to accept such changes, and no claims shall be entertained
regarding change of train or schedule arising out of such situations.
18. Staff Conduct & Guest Interaction
* All company executives, tour managers, and staff are expected to behave in a
professional, polite, and courteous manner with all passengers.
* In case of any concern regarding staff behavior, passengers should immediately
report the matter to the company for resolution.
* The company will review and take appropriate action if any misconduct is found.
* Passengers are also expected to maintain respectful behavior towards company
staff at all times.
19. Social Media Policy
* Guests must ensure that any review, comment, or content posted on social media
or public platforms is truthful, accurate, and not misleading.
* Posting any false, defamatory, misleading, or malicious content against the
company, its staff, or services will be treated as a serious violation of terms and
may invite strict legal action under applicable laws.
* The company reserves the absolute right to initiate civil and/or criminal
proceedings against such individuals without prior notice.
* Any financial loss, reputational damage, or business loss caused due to such false
or malicious reviews shall be recoverable from the concerned guest, including legal
expenses and compensation for damages.
* The company also reserves the right to publicly respond, counter, or disclose
factual details and supporting documents to defend its reputation.
* Guests are strictly advised to report any grievance directly to the company for
resolution before posting any negative content online.
20. Jurisdiction
* All disputes shall be subject to the exclusive jurisdiction of courts located in
Serampore only.
CANCELLATION POLICY
* At the time of booking:
o AC Class: ₹1000 + 10% of package cost per person
o SL Class: ₹700 + 10% of package cost per person
* 120 days before journey:
o AC: ₹1000 + 20% per person
o SL: ₹700 + 20% per person
* 90 days before journey:
o AC: ₹1000 + 30% per person
o SL: ₹700 + 30% per person
* 60 days before journey:
o AC: ₹1000 + 40% per person
o SL: ₹700 + 40% per person
* 30 days before journey:
o AC: ₹1000 + 45% per person
o SL: ₹700 + 45% per person
* 15 days before journey:
o AC: ₹1000 + 60% per person
o SL: ₹700 + 60% per person
* Within 10 days of journey:
o ❌ No refund applicable
* Flight Ticket Cancellation:
o Refunds will be processed strictly as per airline policies.
Booking & Payment
* Railway berth allocation is subject to availability and governed entirely by railway
authorities.
* Meals during train journeys are not included in the package.
* To confirm reservation, 30% advance per person is required.
* The balance payment must be cleared at least 15 days prior to the journey date.
* Booking confirmation implies acceptance of all terms and conditions of Taraknath
Travels.
02. Pricing & Cost Variation
* Any increase in railway fare, bus fare, vehicle charges, fuel cost, or government
taxes will be borne by the passenger.
* All package rates are subject to change without prior notice due to external
factors.
03. Cancellation & Refund (General)
* In case of cancellation by the passenger after booking, refunds will be processed
after applicable deductions as per company rules. However, no monetary refund
will be provided. The refundable amount will only be adjusted against another tour
package within a period of two years. Advance payment is non-refundable, subject
to cancellation policy.
* No refund will be provided for unused services, missed meals, transport, or
sightseeing.
* In case of no-show, the full amount will be forfeited.
04. Company Liability
* Passengers are responsible for their own luggage and personal belongings.
* The company shall not be liable for any loss, damage, injury, accident, theft,
robbery, or unforeseen incidents during the tour.
* The company is not responsible for medical emergencies during the tour.
05. Health & Travel Responsibility
* Passengers must ensure they are medically fit for travel.
* It is advisable to carry personal medicines and basic medical kit.
* Travel insurance is not included unless specified. Passengers are advised to arrange
their own insurance.
06. Documentation
* All passengers must carry valid government-issued ID proof (Aadhaar / Voter ID /
Passport).
* Original ID is mandatory wherever required (especially for air travel and hotel
check-in).
07. Hotel & Accommodation Policy
* Hotel check-in and check-out timings will be as per hotel rules.
* Early check-in / late check-out is subject to availability and extra cost.
* For single occupancy, full room fare will be applicable in addition to package cost.
* In case of odd number of passengers, room sharing will be arranged or single
supplement will apply.
* In case of any urgent or unforeseen circumstances, the hotels mentioned in the
final tour itinerary may be changed during the tour.
08. Child Policy
* Child fare will be applicable as per age and package inclusion.
* Extra bed/mattress will be provided only if included in the package.
09. Tour Operation & Changes
* The tour itinerary may be modified due to natural calamities, political
disturbances, transport disruptions, or operational reasons.
* The tour manager reserves the right to alter or adjust the itinerary during the tour
if required.
10. Force Majeure
* The company shall not be liable for delay, alteration, or cancellation due to force
majeure events such as natural disasters, strikes, political unrest, pandemics,
government restrictions, or transport disruptions.
11. Cancellation by Company
* If the tour is cancelled by the company, the full amount will be refunded within 60
days from the scheduled journey date.
* In case of natural calamities, a 30% cancellation charge will be applicable on the
total tour cost.
* If rail/air services are cancelled due to such events, 30% of the tour cost per person
will be deducted, and the remaining amount will be adjusted for future travel
within Two year.
12. Reporting & Departure
* Passengers must report on time at departure points (station/airport/bus).
* The company is not responsible for missed departures due to late arrival by
passengers.
13. Passenger Conduct
* Passengers are expected to maintain discipline, cooperation, and proper conduct
during the tour.
14. Communication
* All tour-related updates will be communicated via phone / WhatsApp / email.
* Passengers are responsible for staying updated.
15. Tour Itinerary Compliance
* The itinerary provided at the time of booking is tentative in nature and subject to
change.
* Passengers are required to strictly follow the final tour itinerary shared before the
date of journey.
* No claims or disputes will be entertained based on the tentative itinerary provided
at the time of booking.
16. Tour Manager’s Rights & Authority
* The Tour Manager/Company Representative will have full authority during the tour
to ensure smooth operation and safety of all passengers.
* All passengers are required to strictly follow the instructions and decisions of the
Tour Manager.
* The Tour Manager reserves the right to modify sightseeing, timings, routes, or
services in the interest of safety, convenience, or due to unforeseen circumstances.
* In case of any misconduct, indiscipline, or non-cooperation, the Tour Manager has
the right to take appropriate action, including removal of the passenger from the
tour without any refund.
* The Tour Manager’s decision in all such matters will be final and binding on all
passengers.
17. Train Booking & Schedule Adjustment
* Train tickets are subject to availability and confirmation by railway authorities.
* In case tickets are not confirmed in the same train as per the tentative itinerary due
to waiting list or non-availability, the company reserves the right to arrange travel
by an alternative train, date, or route.
* Passengers are required to accept such changes, and no claims shall be entertained
regarding change of train or schedule arising out of such situations.
18. Staff Conduct & Guest Interaction
* All company executives, tour managers, and staff are expected to behave in a
professional, polite, and courteous manner with all passengers.
* In case of any concern regarding staff behavior, passengers should immediately
report the matter to the company for resolution.
* The company will review and take appropriate action if any misconduct is found.
* Passengers are also expected to maintain respectful behavior towards company
staff at all times.
19. Social Media Policy
* Guests must ensure that any review, comment, or content posted on social media
or public platforms is truthful, accurate, and not misleading.
* Posting any false, defamatory, misleading, or malicious content against the
company, its staff, or services will be treated as a serious violation of terms and
may invite strict legal action under applicable laws.
* The company reserves the absolute right to initiate civil and/or criminal
proceedings against such individuals without prior notice.
* Any financial loss, reputational damage, or business loss caused due to such false
or malicious reviews shall be recoverable from the concerned guest, including legal
expenses and compensation for damages.
* The company also reserves the right to publicly respond, counter, or disclose
factual details and supporting documents to defend its reputation.
* Guests are strictly advised to report any grievance directly to the company for
resolution before posting any negative content online.
20. Jurisdiction
* All disputes shall be subject to the exclusive jurisdiction of courts located in
Serampore only.
CANCELLATION POLICY
* At the time of booking:
o AC Class: ₹1000 + 10% of package cost per person
o SL Class: ₹700 + 10% of package cost per person
* 120 days before journey:
o AC: ₹1000 + 20% per person
o SL: ₹700 + 20% per person
* 90 days before journey:
o AC: ₹1000 + 30% per person
o SL: ₹700 + 30% per person
* 60 days before journey:
o AC: ₹1000 + 40% per person
o SL: ₹700 + 40% per person
* 30 days before journey:
o AC: ₹1000 + 45% per person
o SL: ₹700 + 45% per person
* 15 days before journey:
o AC: ₹1000 + 60% per person
o SL: ₹700 + 60% per person
* Within 10 days of journey:
o ❌ No refund applicable
* Flight Ticket Cancellation:
o Refunds will be processed strictly as per airline policies.

Cancellation & Refund Policy :
Booking & Payment
* Railway berth allocation is subject to availability and governed entirely by railway
authorities.
* Meals during train journeys are not included in the package.
* To confirm reservation, 30% advance per person is required.
* The balance payment must be cleared at least 15 days prior to the journey date.
* Booking confirmation implies acceptance of all terms and conditions of Taraknath
Travels.
02. Pricing & Cost Variation
* Any increase in railway fare, bus fare, vehicle charges, fuel cost, or government
taxes will be borne by the passenger.
* All package rates are subject to change without prior notice due to external
factors.
03. Cancellation & Refund (General)
* In case of cancellation by the passenger after booking, refunds will be processed
after applicable deductions as per company rules. However, no monetary refund
will be provided. The refundable amount will only be adjusted against another tour
package within a period of two years. Advance payment is non-refundable, subject
to cancellation policy.
* No refund will be provided for unused services, missed meals, transport, or
sightseeing.
* In case of no-show, the full amount will be forfeited.
04. Company Liability
* Passengers are responsible for their own luggage and personal belongings.
* The company shall not be liable for any loss, damage, injury, accident, theft,
robbery, or unforeseen incidents during the tour.
* The company is not responsible for medical emergencies during the tour.
05. Health & Travel Responsibility
* Passengers must ensure they are medically fit for travel.
* It is advisable to carry personal medicines and basic medical kit.
* Travel insurance is not included unless specified. Passengers are advised to arrange
their own insurance.
06. Documentation
* All passengers must carry valid government-issued ID proof (Aadhaar / Voter ID /
Passport).
* Original ID is mandatory wherever required (especially for air travel and hotel
check-in).
07. Hotel & Accommodation Policy
* Hotel check-in and check-out timings will be as per hotel rules.
* Early check-in / late check-out is subject to availability and extra cost.
* For single occupancy, full room fare will be applicable in addition to package cost.
* In case of odd number of passengers, room sharing will be arranged or single
supplement will apply.
* In case of any urgent or unforeseen circumstances, the hotels mentioned in the
final tour itinerary may be changed during the tour.
08. Child Policy
* Child fare will be applicable as per age and package inclusion.
* Extra bed/mattress will be provided only if included in the package.
09. Tour Operation & Changes
* The tour itinerary may be modified due to natural calamities, political
disturbances, transport disruptions, or operational reasons.
* The tour manager reserves the right to alter or adjust the itinerary during the tour
if required.
10. Force Majeure
* The company shall not be liable for delay, alteration, or cancellation due to force
majeure events such as natural disasters, strikes, political unrest, pandemics,
government restrictions, or transport disruptions.
11. Cancellation by Company
* If the tour is cancelled by the company, the full amount will be refunded within 60
days from the scheduled journey date.
* In case of natural calamities, a 30% cancellation charge will be applicable on the
total tour cost.
* If rail/air services are cancelled due to such events, 30% of the tour cost per person
will be deducted, and the remaining amount will be adjusted for future travel
within Two year.
12. Reporting & Departure
* Passengers must report on time at departure points (station/airport/bus).
* The company is not responsible for missed departures due to late arrival by
passengers.
13. Passenger Conduct
* Passengers are expected to maintain discipline, cooperation, and proper conduct
during the tour.
14. Communication
* All tour-related updates will be communicated via phone / WhatsApp / email.
* Passengers are responsible for staying updated.
15. Tour Itinerary Compliance
* The itinerary provided at the time of booking is tentative in nature and subject to
change.
* Passengers are required to strictly follow the final tour itinerary shared before the
date of journey.
* No claims or disputes will be entertained based on the tentative itinerary provided
at the time of booking.
16. Tour Manager’s Rights & Authority
* The Tour Manager/Company Representative will have full authority during the tour
to ensure smooth operation and safety of all passengers.
* All passengers are required to strictly follow the instructions and decisions of the
Tour Manager.
* The Tour Manager reserves the right to modify sightseeing, timings, routes, or
services in the interest of safety, convenience, or due to unforeseen circumstances.
* In case of any misconduct, indiscipline, or non-cooperation, the Tour Manager has
the right to take appropriate action, including removal of the passenger from the
tour without any refund.
* The Tour Manager’s decision in all such matters will be final and binding on all
passengers.
17. Train Booking & Schedule Adjustment
* Train tickets are subject to availability and confirmation by railway authorities.
* In case tickets are not confirmed in the same train as per the tentative itinerary due
to waiting list or non-availability, the company reserves the right to arrange travel
by an alternative train, date, or route.
* Passengers are required to accept such changes, and no claims shall be entertained
regarding change of train or schedule arising out of such situations.
18. Staff Conduct & Guest Interaction
* All company executives, tour managers, and staff are expected to behave in a
professional, polite, and courteous manner with all passengers.
* In case of any concern regarding staff behavior, passengers should immediately
report the matter to the company for resolution.
* The company will review and take appropriate action if any misconduct is found.
* Passengers are also expected to maintain respectful behavior towards company
staff at all times.
19. Social Media Policy
* Guests must ensure that any review, comment, or content posted on social media
or public platforms is truthful, accurate, and not misleading.
* Posting any false, defamatory, misleading, or malicious content against the
company, its staff, or services will be treated as a serious violation of terms and
may invite strict legal action under applicable laws.
* The company reserves the absolute right to initiate civil and/or criminal
proceedings against such individuals without prior notice.
* Any financial loss, reputational damage, or business loss caused due to such false
or malicious reviews shall be recoverable from the concerned guest, including legal
expenses and compensation for damages.
* The company also reserves the right to publicly respond, counter, or disclose
factual details and supporting documents to defend its reputation.
* Guests are strictly advised to report any grievance directly to the company for
resolution before posting any negative content online.
20. Jurisdiction
* All disputes shall be subject to the exclusive jurisdiction of courts located in
Serampore only.
CANCELLATION POLICY
* At the time of booking:
o AC Class: ₹1000 + 10% of package cost per person
o SL Class: ₹700 + 10% of package cost per person
* 120 days before journey:
o AC: ₹1000 + 20% per person
o SL: ₹700 + 20% per person
* 90 days before journey:
o AC: ₹1000 + 30% per person
o SL: ₹700 + 30% per person
* 60 days before journey:
o AC: ₹1000 + 40% per person
o SL: ₹700 + 40% per person
* 30 days before journey:
o AC: ₹1000 + 45% per person
o SL: ₹700 + 45% per person
* 15 days before journey:
o AC: ₹1000 + 60% per person
o SL: ₹700 + 60% per person
* Within 10 days of journey:
o ❌ No refund applicable
* Flight Ticket Cancellation:
o Refunds will be processed strictly as per airline policies.
Booking & Payment
* Railway berth allocation is subject to availability and governed entirely by railway
authorities.
* Meals during train journeys are not included in the package.
* To confirm reservation, 30% advance per person is required.
* The balance payment must be cleared at least 15 days prior to the journey date.
* Booking confirmation implies acceptance of all terms and conditions of Taraknath
Travels.
02. Pricing & Cost Variation
* Any increase in railway fare, bus fare, vehicle charges, fuel cost, or government
taxes will be borne by the passenger.
* All package rates are subject to change without prior notice due to external
factors.
03. Cancellation & Refund (General)
* In case of cancellation by the passenger after booking, refunds will be processed
after applicable deductions as per company rules. However, no monetary refund
will be provided. The refundable amount will only be adjusted against another tour
package within a period of two years. Advance payment is non-refundable, subject
to cancellation policy.
* No refund will be provided for unused services, missed meals, transport, or
sightseeing.
* In case of no-show, the full amount will be forfeited.
04. Company Liability
* Passengers are responsible for their own luggage and personal belongings.
* The company shall not be liable for any loss, damage, injury, accident, theft,
robbery, or unforeseen incidents during the tour.
* The company is not responsible for medical emergencies during the tour.
05. Health & Travel Responsibility
* Passengers must ensure they are medically fit for travel.
* It is advisable to carry personal medicines and basic medical kit.
* Travel insurance is not included unless specified. Passengers are advised to arrange
their own insurance.
06. Documentation
* All passengers must carry valid government-issued ID proof (Aadhaar / Voter ID /
Passport).
* Original ID is mandatory wherever required (especially for air travel and hotel
check-in).
07. Hotel & Accommodation Policy
* Hotel check-in and check-out timings will be as per hotel rules.
* Early check-in / late check-out is subject to availability and extra cost.
* For single occupancy, full room fare will be applicable in addition to package cost.
* In case of odd number of passengers, room sharing will be arranged or single
supplement will apply.
* In case of any urgent or unforeseen circumstances, the hotels mentioned in the
final tour itinerary may be changed during the tour.
08. Child Policy
* Child fare will be applicable as per age and package inclusion.
* Extra bed/mattress will be provided only if included in the package.
09. Tour Operation & Changes
* The tour itinerary may be modified due to natural calamities, political
disturbances, transport disruptions, or operational reasons.
* The tour manager reserves the right to alter or adjust the itinerary during the tour
if required.
10. Force Majeure
* The company shall not be liable for delay, alteration, or cancellation due to force
majeure events such as natural disasters, strikes, political unrest, pandemics,
government restrictions, or transport disruptions.
11. Cancellation by Company
* If the tour is cancelled by the company, the full amount will be refunded within 60
days from the scheduled journey date.
* In case of natural calamities, a 30% cancellation charge will be applicable on the
total tour cost.
* If rail/air services are cancelled due to such events, 30% of the tour cost per person
will be deducted, and the remaining amount will be adjusted for future travel
within Two year.
12. Reporting & Departure
* Passengers must report on time at departure points (station/airport/bus).
* The company is not responsible for missed departures due to late arrival by
passengers.
13. Passenger Conduct
* Passengers are expected to maintain discipline, cooperation, and proper conduct
during the tour.
14. Communication
* All tour-related updates will be communicated via phone / WhatsApp / email.
* Passengers are responsible for staying updated.
15. Tour Itinerary Compliance
* The itinerary provided at the time of booking is tentative in nature and subject to
change.
* Passengers are required to strictly follow the final tour itinerary shared before the
date of journey.
* No claims or disputes will be entertained based on the tentative itinerary provided
at the time of booking.
16. Tour Manager’s Rights & Authority
* The Tour Manager/Company Representative will have full authority during the tour
to ensure smooth operation and safety of all passengers.
* All passengers are required to strictly follow the instructions and decisions of the
Tour Manager.
* The Tour Manager reserves the right to modify sightseeing, timings, routes, or
services in the interest of safety, convenience, or due to unforeseen circumstances.
* In case of any misconduct, indiscipline, or non-cooperation, the Tour Manager has
the right to take appropriate action, including removal of the passenger from the
tour without any refund.
* The Tour Manager’s decision in all such matters will be final and binding on all
passengers.
17. Train Booking & Schedule Adjustment
* Train tickets are subject to availability and confirmation by railway authorities.
* In case tickets are not confirmed in the same train as per the tentative itinerary due
to waiting list or non-availability, the company reserves the right to arrange travel
by an alternative train, date, or route.
* Passengers are required to accept such changes, and no claims shall be entertained
regarding change of train or schedule arising out of such situations.
18. Staff Conduct & Guest Interaction
* All company executives, tour managers, and staff are expected to behave in a
professional, polite, and courteous manner with all passengers.
* In case of any concern regarding staff behavior, passengers should immediately
report the matter to the company for resolution.
* The company will review and take appropriate action if any misconduct is found.
* Passengers are also expected to maintain respectful behavior towards company
staff at all times.
19. Social Media Policy
* Guests must ensure that any review, comment, or content posted on social media
or public platforms is truthful, accurate, and not misleading.
* Posting any false, defamatory, misleading, or malicious content against the
company, its staff, or services will be treated as a serious violation of terms and
may invite strict legal action under applicable laws.
* The company reserves the absolute right to initiate civil and/or criminal
proceedings against such individuals without prior notice.
* Any financial loss, reputational damage, or business loss caused due to such false
or malicious reviews shall be recoverable from the concerned guest, including legal
expenses and compensation for damages.
* The company also reserves the right to publicly respond, counter, or disclose
factual details and supporting documents to defend its reputation.
* Guests are strictly advised to report any grievance directly to the company for
resolution before posting any negative content online.
20. Jurisdiction
* All disputes shall be subject to the exclusive jurisdiction of courts located in
Serampore only.
CANCELLATION POLICY
* At the time of booking:
o AC Class: ₹1000 + 10% of package cost per person
o SL Class: ₹700 + 10% of package cost per person
* 120 days before journey:
o AC: ₹1000 + 20% per person
o SL: ₹700 + 20% per person
* 90 days before journey:
o AC: ₹1000 + 30% per person
o SL: ₹700 + 30% per person
* 60 days before journey:
o AC: ₹1000 + 40% per person
o SL: ₹700 + 40% per person
* 30 days before journey:
o AC: ₹1000 + 45% per person
o SL: ₹700 + 45% per person
* 15 days before journey:
o AC: ₹1000 + 60% per person
o SL: ₹700 + 60% per person
* Within 10 days of journey:
o ❌ No refund applicable
* Flight Ticket Cancellation:o Refunds will be processed strictly as per airline policies.

Payment Terms & Methods :
Booking & Payment
* Railway berth allocation is subject to availability and governed entirely by railway
authorities.
* Meals during train journeys are not included in the package.
* To confirm reservation, 30% advance per person is required.
* The balance payment must be cleared at least 15 days prior to the journey date.
* Booking confirmation implies acceptance of all terms and conditions of Taraknath
Travels.
02. Pricing & Cost Variation
* Any increase in railway fare, bus fare, vehicle charges, fuel cost, or government
taxes will be borne by the passenger.
* All package rates are subject to change without prior notice due to external
factors.
03. Cancellation & Refund (General)
* In case of cancellation by the passenger after booking, refunds will be processed
after applicable deductions as per company rules. However, no monetary refund
will be provided. The refundable amount will only be adjusted against another tour
package within a period of two years. Advance payment is non-refundable, subject
to cancellation policy.
* No refund will be provided for unused services, missed meals, transport, or
sightseeing.
* In case of no-show, the full amount will be forfeited.
04. Company Liability
* Passengers are responsible for their own luggage and personal belongings.
* The company shall not be liable for any loss, damage, injury, accident, theft,
robbery, or unforeseen incidents during the tour.
* The company is not responsible for medical emergencies during the tour.
05. Health & Travel Responsibility
* Passengers must ensure they are medically fit for travel.
* It is advisable to carry personal medicines and basic medical kit.
* Travel insurance is not included unless specified. Passengers are advised to arrange
their own insurance.
06. Documentation
* All passengers must carry valid government-issued ID proof (Aadhaar / Voter ID /
Passport).
* Original ID is mandatory wherever required (especially for air travel and hotel
check-in).
07. Hotel & Accommodation Policy
* Hotel check-in and check-out timings will be as per hotel rules.
* Early check-in / late check-out is subject to availability and extra cost.
* For single occupancy, full room fare will be applicable in addition to package cost.
* In case of odd number of passengers, room sharing will be arranged or single
supplement will apply.
* In case of any urgent or unforeseen circumstances, the hotels mentioned in the
final tour itinerary may be changed during the tour.
08. Child Policy
* Child fare will be applicable as per age and package inclusion.
* Extra bed/mattress will be provided only if included in the package.
09. Tour Operation & Changes
* The tour itinerary may be modified due to natural calamities, political
disturbances, transport disruptions, or operational reasons.
* The tour manager reserves the right to alter or adjust the itinerary during the tour
if required.
10. Force Majeure
* The company shall not be liable for delay, alteration, or cancellation due to force
majeure events such as natural disasters, strikes, political unrest, pandemics,
government restrictions, or transport disruptions.
11. Cancellation by Company
* If the tour is cancelled by the company, the full amount will be refunded within 60
days from the scheduled journey date.
* In case of natural calamities, a 30% cancellation charge will be applicable on the
total tour cost.
* If rail/air services are cancelled due to such events, 30% of the tour cost per person
will be deducted, and the remaining amount will be adjusted for future travel
within Two year.
12. Reporting & Departure
* Passengers must report on time at departure points (station/airport/bus).
* The company is not responsible for missed departures due to late arrival by
passengers.
13. Passenger Conduct
* Passengers are expected to maintain discipline, cooperation, and proper conduct
during the tour.
14. Communication
* All tour-related updates will be communicated via phone / WhatsApp / email.
* Passengers are responsible for staying updated.
15. Tour Itinerary Compliance
* The itinerary provided at the time of booking is tentative in nature and subject to
change.
* Passengers are required to strictly follow the final tour itinerary shared before the
date of journey.
* No claims or disputes will be entertained based on the tentative itinerary provided
at the time of booking.
16. Tour Manager’s Rights & Authority
* The Tour Manager/Company Representative will have full authority during the tour
to ensure smooth operation and safety of all passengers.
* All passengers are required to strictly follow the instructions and decisions of the
Tour Manager.
* The Tour Manager reserves the right to modify sightseeing, timings, routes, or
services in the interest of safety, convenience, or due to unforeseen circumstances.
* In case of any misconduct, indiscipline, or non-cooperation, the Tour Manager has
the right to take appropriate action, including removal of the passenger from the
tour without any refund.
* The Tour Manager’s decision in all such matters will be final and binding on all
passengers.
17. Train Booking & Schedule Adjustment
* Train tickets are subject to availability and confirmation by railway authorities.
* In case tickets are not confirmed in the same train as per the tentative itinerary due
to waiting list or non-availability, the company reserves the right to arrange travel
by an alternative train, date, or route.
* Passengers are required to accept such changes, and no claims shall be entertained
regarding change of train or schedule arising out of such situations.
18. Staff Conduct & Guest Interaction
* All company executives, tour managers, and staff are expected to behave in a
professional, polite, and courteous manner with all passengers.
* In case of any concern regarding staff behavior, passengers should immediately
report the matter to the company for resolution.
* The company will review and take appropriate action if any misconduct is found.
* Passengers are also expected to maintain respectful behavior towards company
staff at all times.
19. Social Media Policy
* Guests must ensure that any review, comment, or content posted on social media
or public platforms is truthful, accurate, and not misleading.
* Posting any false, defamatory, misleading, or malicious content against the
company, its staff, or services will be treated as a serious violation of terms and
may invite strict legal action under applicable laws.
* The company reserves the absolute right to initiate civil and/or criminal
proceedings against such individuals without prior notice.
* Any financial loss, reputational damage, or business loss caused due to such false
or malicious reviews shall be recoverable from the concerned guest, including legal
expenses and compensation for damages.
* The company also reserves the right to publicly respond, counter, or disclose
factual details and supporting documents to defend its reputation.
* Guests are strictly advised to report any grievance directly to the company for
resolution before posting any negative content online.
20. Jurisdiction
* All disputes shall be subject to the exclusive jurisdiction of courts located in
Serampore only.
CANCELLATION POLICY
* At the time of booking:
o AC Class: ₹1000 + 10% of package cost per person
o SL Class: ₹700 + 10% of package cost per person
* 120 days before journey:
o AC: ₹1000 + 20% per person
o SL: ₹700 + 20% per person
* 90 days before journey:
o AC: ₹1000 + 30% per person
o SL: ₹700 + 30% per person
* 60 days before journey:
o AC: ₹1000 + 40% per person
o SL: ₹700 + 40% per person
* 30 days before journey:
o AC: ₹1000 + 45% per person
o SL: ₹700 + 45% per person
* 15 days before journey:
o AC: ₹1000 + 60% per person
o SL: ₹700 + 60% per person
* Within 10 days of journey:
o ❌ No refund applicable
* Flight Ticket Cancellation:
o Refunds will be processed strictly as per airline policies.
Booking & Payment
* Railway berth allocation is subject to availability and governed entirely by railway
authorities.
* Meals during train journeys are not included in the package.
* To confirm reservation, 30% advance per person is required.
* The balance payment must be cleared at least 15 days prior to the journey date.
* Booking confirmation implies acceptance of all terms and conditions of Taraknath
Travels.
02. Pricing & Cost Variation
* Any increase in railway fare, bus fare, vehicle charges, fuel cost, or government
taxes will be borne by the passenger.
* All package rates are subject to change without prior notice due to external
factors.
03. Cancellation & Refund (General)
* In case of cancellation by the passenger after booking, refunds will be processed
after applicable deductions as per company rules. However, no monetary refund
will be provided. The refundable amount will only be adjusted against another tour
package within a period of two years. Advance payment is non-refundable, subject
to cancellation policy.
* No refund will be provided for unused services, missed meals, transport, or
sightseeing.
* In case of no-show, the full amount will be forfeited.
04. Company Liability
* Passengers are responsible for their own luggage and personal belongings.
* The company shall not be liable for any loss, damage, injury, accident, theft,
robbery, or unforeseen incidents during the tour.
* The company is not responsible for medical emergencies during the tour.
05. Health & Travel Responsibility
* Passengers must ensure they are medically fit for travel.
* It is advisable to carry personal medicines and basic medical kit.
* Travel insurance is not included unless specified. Passengers are advised to arrange
their own insurance.
06. Documentation
* All passengers must carry valid government-issued ID proof (Aadhaar / Voter ID /
Passport).
* Original ID is mandatory wherever required (especially for air travel and hotel
check-in).
07. Hotel & Accommodation Policy
* Hotel check-in and check-out timings will be as per hotel rules.
* Early check-in / late check-out is subject to availability and extra cost.
* For single occupancy, full room fare will be applicable in addition to package cost.
* In case of odd number of passengers, room sharing will be arranged or single
supplement will apply.
* In case of any urgent or unforeseen circumstances, the hotels mentioned in the
final tour itinerary may be changed during the tour.
08. Child Policy
* Child fare will be applicable as per age and package inclusion.
* Extra bed/mattress will be provided only if included in the package.
09. Tour Operation & Changes
* The tour itinerary may be modified due to natural calamities, political
disturbances, transport disruptions, or operational reasons.
* The tour manager reserves the right to alter or adjust the itinerary during the tour
if required.
10. Force Majeure
* The company shall not be liable for delay, alteration, or cancellation due to force
majeure events such as natural disasters, strikes, political unrest, pandemics,
government restrictions, or transport disruptions.
11. Cancellation by Company
* If the tour is cancelled by the company, the full amount will be refunded within 60
days from the scheduled journey date.
* In case of natural calamities, a 30% cancellation charge will be applicable on the
total tour cost.
* If rail/air services are cancelled due to such events, 30% of the tour cost per person
will be deducted, and the remaining amount will be adjusted for future travel
within Two year.
12. Reporting & Departure
* Passengers must report on time at departure points (station/airport/bus).
* The company is not responsible for missed departures due to late arrival by
passengers.
13. Passenger Conduct
* Passengers are expected to maintain discipline, cooperation, and proper conduct
during the tour.
14. Communication
* All tour-related updates will be communicated via phone / WhatsApp / email.
* Passengers are responsible for staying updated.
15. Tour Itinerary Compliance
* The itinerary provided at the time of booking is tentative in nature and subject to
change.
* Passengers are required to strictly follow the final tour itinerary shared before the
date of journey.
* No claims or disputes will be entertained based on the tentative itinerary provided
at the time of booking.
16. Tour Manager’s Rights & Authority
* The Tour Manager/Company Representative will have full authority during the tour
to ensure smooth operation and safety of all passengers.
* All passengers are required to strictly follow the instructions and decisions of the
Tour Manager.
* The Tour Manager reserves the right to modify sightseeing, timings, routes, or
services in the interest of safety, convenience, or due to unforeseen circumstances.
* In case of any misconduct, indiscipline, or non-cooperation, the Tour Manager has
the right to take appropriate action, including removal of the passenger from the
tour without any refund.
* The Tour Manager’s decision in all such matters will be final and binding on all
passengers.
17. Train Booking & Schedule Adjustment
* Train tickets are subject to availability and confirmation by railway authorities.
* In case tickets are not confirmed in the same train as per the tentative itinerary due
to waiting list or non-availability, the company reserves the right to arrange travel
by an alternative train, date, or route.
* Passengers are required to accept such changes, and no claims shall be entertained
regarding change of train or schedule arising out of such situations.
18. Staff Conduct & Guest Interaction
* All company executives, tour managers, and staff are expected to behave in a
professional, polite, and courteous manner with all passengers.
* In case of any concern regarding staff behavior, passengers should immediately
report the matter to the company for resolution.
* The company will review and take appropriate action if any misconduct is found.
* Passengers are also expected to maintain respectful behavior towards company
staff at all times.
19. Social Media Policy
* Guests must ensure that any review, comment, or content posted on social media
or public platforms is truthful, accurate, and not misleading.
* Posting any false, defamatory, misleading, or malicious content against the
company, its staff, or services will be treated as a serious violation of terms and
may invite strict legal action under applicable laws.
* The company reserves the absolute right to initiate civil and/or criminal
proceedings against such individuals without prior notice.
* Any financial loss, reputational damage, or business loss caused due to such false
or malicious reviews shall be recoverable from the concerned guest, including legal
expenses and compensation for damages.
* The company also reserves the right to publicly respond, counter, or disclose
factual details and supporting documents to defend its reputation.
* Guests are strictly advised to report any grievance directly to the company for
resolution before posting any negative content online.
20. Jurisdiction
* All disputes shall be subject to the exclusive jurisdiction of courts located in
Serampore only.
CANCELLATION POLICY
* At the time of booking:
o AC Class: ₹1000 + 10% of package cost per person
o SL Class: ₹700 + 10% of package cost per person
* 120 days before journey:
o AC: ₹1000 + 20% per person
o SL: ₹700 + 20% per person
* 90 days before journey:
o AC: ₹1000 + 30% per person
o SL: ₹700 + 30% per person
* 60 days before journey:
o AC: ₹1000 + 40% per person
o SL: ₹700 + 40% per person
* 30 days before journey:
o AC: ₹1000 + 45% per person
o SL: ₹700 + 45% per person
* 15 days before journey:
o AC: ₹1000 + 60% per person
o SL: ₹700 + 60% per person
* Within 10 days of journey:
o ❌ No refund applicable
* Flight Ticket Cancellation:
o Refunds will be processed strictly as per airline policies.

Cancellation & Refund Policy :
Booking & Payment
* Railway berth allocation is subject to availability and governed entirely by railway
authorities.
* Meals during train journeys are not included in the package.
* To confirm reservation, 30% advance per person is required.
* The balance payment must be cleared at least 15 days prior to the journey date.
* Booking confirmation implies acceptance of all terms and conditions of Taraknath
Travels.
02. Pricing & Cost Variation
* Any increase in railway fare, bus fare, vehicle charges, fuel cost, or government
taxes will be borne by the passenger.
* All package rates are subject to change without prior notice due to external
factors.
03. Cancellation & Refund (General)
* In case of cancellation by the passenger after booking, refunds will be processed
after applicable deductions as per company rules. However, no monetary refund
will be provided. The refundable amount will only be adjusted against another tour
package within a period of two years. Advance payment is non-refundable, subject
to cancellation policy.
* No refund will be provided for unused services, missed meals, transport, or
sightseeing.
* In case of no-show, the full amount will be forfeited.
04. Company Liability
* Passengers are responsible for their own luggage and personal belongings.
* The company shall not be liable for any loss, damage, injury, accident, theft,
robbery, or unforeseen incidents during the tour.
* The company is not responsible for medical emergencies during the tour.
05. Health & Travel Responsibility
* Passengers must ensure they are medically fit for travel.
* It is advisable to carry personal medicines and basic medical kit.
* Travel insurance is not included unless specified. Passengers are advised to arrange
their own insurance.
06. Documentation
* All passengers must carry valid government-issued ID proof (Aadhaar / Voter ID /
Passport).
* Original ID is mandatory wherever required (especially for air travel and hotel
check-in).
07. Hotel & Accommodation Policy
* Hotel check-in and check-out timings will be as per hotel rules.
* Early check-in / late check-out is subject to availability and extra cost.
* For single occupancy, full room fare will be applicable in addition to package cost.
* In case of odd number of passengers, room sharing will be arranged or single
supplement will apply.
* In case of any urgent or unforeseen circumstances, the hotels mentioned in the
final tour itinerary may be changed during the tour.
08. Child Policy
* Child fare will be applicable as per age and package inclusion.
* Extra bed/mattress will be provided only if included in the package.
09. Tour Operation & Changes
* The tour itinerary may be modified due to natural calamities, political
disturbances, transport disruptions, or operational reasons.
* The tour manager reserves the right to alter or adjust the itinerary during the tour
if required.
10. Force Majeure
* The company shall not be liable for delay, alteration, or cancellation due to force
majeure events such as natural disasters, strikes, political unrest, pandemics,
government restrictions, or transport disruptions.
11. Cancellation by Company
* If the tour is cancelled by the company, the full amount will be refunded within 60
days from the scheduled journey date.
* In case of natural calamities, a 30% cancellation charge will be applicable on the
total tour cost.
* If rail/air services are cancelled due to such events, 30% of the tour cost per person
will be deducted, and the remaining amount will be adjusted for future travel
within Two year.
12. Reporting & Departure
* Passengers must report on time at departure points (station/airport/bus).
* The company is not responsible for missed departures due to late arrival by
passengers.
13. Passenger Conduct
* Passengers are expected to maintain discipline, cooperation, and proper conduct
during the tour.
14. Communication
* All tour-related updates will be communicated via phone / WhatsApp / email.
* Passengers are responsible for staying updated.
15. Tour Itinerary Compliance
* The itinerary provided at the time of booking is tentative in nature and subject to
change.
* Passengers are required to strictly follow the final tour itinerary shared before the
date of journey.
* No claims or disputes will be entertained based on the tentative itinerary provided
at the time of booking.
16. Tour Manager’s Rights & Authority
* The Tour Manager/Company Representative will have full authority during the tour
to ensure smooth operation and safety of all passengers.
* All passengers are required to strictly follow the instructions and decisions of the
Tour Manager.
* The Tour Manager reserves the right to modify sightseeing, timings, routes, or
services in the interest of safety, convenience, or due to unforeseen circumstances.
* In case of any misconduct, indiscipline, or non-cooperation, the Tour Manager has
the right to take appropriate action, including removal of the passenger from the
tour without any refund.
* The Tour Manager’s decision in all such matters will be final and binding on all
passengers.
17. Train Booking & Schedule Adjustment
* Train tickets are subject to availability and confirmation by railway authorities.
* In case tickets are not confirmed in the same train as per the tentative itinerary due
to waiting list or non-availability, the company reserves the right to arrange travel
by an alternative train, date, or route.
* Passengers are required to accept such changes, and no claims shall be entertained
regarding change of train or schedule arising out of such situations.
18. Staff Conduct & Guest Interaction
* All company executives, tour managers, and staff are expected to behave in a
professional, polite, and courteous manner with all passengers.
* In case of any concern regarding staff behavior, passengers should immediately
report the matter to the company for resolution.
* The company will review and take appropriate action if any misconduct is found.
* Passengers are also expected to maintain respectful behavior towards company
staff at all times.
19. Social Media Policy
* Guests must ensure that any review, comment, or content posted on social media
or public platforms is truthful, accurate, and not misleading.
* Posting any false, defamatory, misleading, or malicious content against the
company, its staff, or services will be treated as a serious violation of terms and
may invite strict legal action under applicable laws.
* The company reserves the absolute right to initiate civil and/or criminal
proceedings against such individuals without prior notice.
* Any financial loss, reputational damage, or business loss caused due to such false
or malicious reviews shall be recoverable from the concerned guest, including legal
expenses and compensation for damages.
* The company also reserves the right to publicly respond, counter, or disclose
factual details and supporting documents to defend its reputation.
* Guests are strictly advised to report any grievance directly to the company for
resolution before posting any negative content online.
20. Jurisdiction
* All disputes shall be subject to the exclusive jurisdiction of courts located in
Serampore only.
CANCELLATION POLICY
* At the time of booking:
o AC Class: ₹1000 + 10% of package cost per person
o SL Class: ₹700 + 10% of package cost per person
* 120 days before journey:
o AC: ₹1000 + 20% per person
o SL: ₹700 + 20% per person
* 90 days before journey:
o AC: ₹1000 + 30% per person
o SL: ₹700 + 30% per person
* 60 days before journey:
o AC: ₹1000 + 40% per person
o SL: ₹700 + 40% per person
* 30 days before journey:
o AC: ₹1000 + 45% per person
o SL: ₹700 + 45% per person
* 15 days before journey:
o AC: ₹1000 + 60% per person
o SL: ₹700 + 60% per person
* Within 10 days of journey:
o ❌ No refund applicable
* Flight Ticket Cancellation:
o Refunds will be processed strictly as per airline policies.
Booking & Payment
* Railway berth allocation is subject to availability and governed entirely by railway
authorities.
* Meals during train journeys are not included in the package.
* To confirm reservation, 30% advance per person is required.
* The balance payment must be cleared at least 15 days prior to the journey date.
* Booking confirmation implies acceptance of all terms and conditions of Taraknath
Travels.
02. Pricing & Cost Variation
* Any increase in railway fare, bus fare, vehicle charges, fuel cost, or government
taxes will be borne by the passenger.
* All package rates are subject to change without prior notice due to external
factors.
03. Cancellation & Refund (General)
* In case of cancellation by the passenger after booking, refunds will be processed
after applicable deductions as per company rules. However, no monetary refund
will be provided. The refundable amount will only be adjusted against another tour
package within a period of two years. Advance payment is non-refundable, subject
to cancellation policy.
* No refund will be provided for unused services, missed meals, transport, or
sightseeing.
* In case of no-show, the full amount will be forfeited.
04. Company Liability
* Passengers are responsible for their own luggage and personal belongings.
* The company shall not be liable for any loss, damage, injury, accident, theft,
robbery, or unforeseen incidents during the tour.
* The company is not responsible for medical emergencies during the tour.
05. Health & Travel Responsibility
* Passengers must ensure they are medically fit for travel.
* It is advisable to carry personal medicines and basic medical kit.
* Travel insurance is not included unless specified. Passengers are advised to arrange
their own insurance.
06. Documentation
* All passengers must carry valid government-issued ID proof (Aadhaar / Voter ID /
Passport).
* Original ID is mandatory wherever required (especially for air travel and hotel
check-in).
07. Hotel & Accommodation Policy
* Hotel check-in and check-out timings will be as per hotel rules.
* Early check-in / late check-out is subject to availability and extra cost.
* For single occupancy, full room fare will be applicable in addition to package cost.
* In case of odd number of passengers, room sharing will be arranged or single
supplement will apply.
* In case of any urgent or unforeseen circumstances, the hotels mentioned in the
final tour itinerary may be changed during the tour.
08. Child Policy
* Child fare will be applicable as per age and package inclusion.
* Extra bed/mattress will be provided only if included in the package.
09. Tour Operation & Changes
* The tour itinerary may be modified due to natural calamities, political
disturbances, transport disruptions, or operational reasons.
* The tour manager reserves the right to alter or adjust the itinerary during the tour
if required.
10. Force Majeure
* The company shall not be liable for delay, alteration, or cancellation due to force
majeure events such as natural disasters, strikes, political unrest, pandemics,
government restrictions, or transport disruptions.
11. Cancellation by Company
* If the tour is cancelled by the company, the full amount will be refunded within 60
days from the scheduled journey date.
* In case of natural calamities, a 30% cancellation charge will be applicable on the
total tour cost.
* If rail/air services are cancelled due to such events, 30% of the tour cost per person
will be deducted, and the remaining amount will be adjusted for future travel
within Two year.
12. Reporting & Departure
* Passengers must report on time at departure points (station/airport/bus).
* The company is not responsible for missed departures due to late arrival by
passengers.
13. Passenger Conduct
* Passengers are expected to maintain discipline, cooperation, and proper conduct
during the tour.
14. Communication
* All tour-related updates will be communicated via phone / WhatsApp / email.
* Passengers are responsible for staying updated.
15. Tour Itinerary Compliance
* The itinerary provided at the time of booking is tentative in nature and subject to
change.
* Passengers are required to strictly follow the final tour itinerary shared before the
date of journey.
* No claims or disputes will be entertained based on the tentative itinerary provided
at the time of booking.
16. Tour Manager’s Rights & Authority
* The Tour Manager/Company Representative will have full authority during the tour
to ensure smooth operation and safety of all passengers.
* All passengers are required to strictly follow the instructions and decisions of the
Tour Manager.
* The Tour Manager reserves the right to modify sightseeing, timings, routes, or
services in the interest of safety, convenience, or due to unforeseen circumstances.
* In case of any misconduct, indiscipline, or non-cooperation, the Tour Manager has
the right to take appropriate action, including removal of the passenger from the
tour without any refund.
* The Tour Manager’s decision in all such matters will be final and binding on all
passengers.
17. Train Booking & Schedule Adjustment
* Train tickets are subject to availability and confirmation by railway authorities.
* In case tickets are not confirmed in the same train as per the tentative itinerary due
to waiting list or non-availability, the company reserves the right to arrange travel
by an alternative train, date, or route.
* Passengers are required to accept such changes, and no claims shall be entertained
regarding change of train or schedule arising out of such situations.
18. Staff Conduct & Guest Interaction
* All company executives, tour managers, and staff are expected to behave in a
professional, polite, and courteous manner with all passengers.
* In case of any concern regarding staff behavior, passengers should immediately
report the matter to the company for resolution.
* The company will review and take appropriate action if any misconduct is found.
* Passengers are also expected to maintain respectful behavior towards company
staff at all times.
19. Social Media Policy
* Guests must ensure that any review, comment, or content posted on social media
or public platforms is truthful, accurate, and not misleading.
* Posting any false, defamatory, misleading, or malicious content against the
company, its staff, or services will be treated as a serious violation of terms and
may invite strict legal action under applicable laws.
* The company reserves the absolute right to initiate civil and/or criminal
proceedings against such individuals without prior notice.
* Any financial loss, reputational damage, or business loss caused due to such false
or malicious reviews shall be recoverable from the concerned guest, including legal
expenses and compensation for damages.
* The company also reserves the right to publicly respond, counter, or disclose
factual details and supporting documents to defend its reputation.
* Guests are strictly advised to report any grievance directly to the company for
resolution before posting any negative content online.
20. Jurisdiction
* All disputes shall be subject to the exclusive jurisdiction of courts located in
Serampore only.
CANCELLATION POLICY
* At the time of booking:
o AC Class: ₹1000 + 10% of package cost per person
o SL Class: ₹700 + 10% of package cost per person
* 120 days before journey:
o AC: ₹1000 + 20% per person
o SL: ₹700 + 20% per person
* 90 days before journey:
o AC: ₹1000 + 30% per person
o SL: ₹700 + 30% per person
* 60 days before journey:
o AC: ₹1000 + 40% per person
o SL: ₹700 + 40% per person
* 30 days before journey:
o AC: ₹1000 + 45% per person
o SL: ₹700 + 45% per person
* 15 days before journey:
o AC: ₹1000 + 60% per person
o SL: ₹700 + 60% per person
* Within 10 days of journey:
o ❌ No refund applicable
* Flight Ticket Cancellation:o Refunds will be processed strictly as per airline policies.