Payment Procedure and Cancellations:
50 % deposit at confirmation of booking Balance: 40 days prior beginning of the services If the booking is made within 45 days prior arrival: full payment at confirmation of services. Note: All bank charges should be paid by the sender
Credit Card Payments
Online credit card payments – Please add 5% on the total amount as CC charges. Offered through a secure page, and suitable for payments for bookings done less than 4 weeks or less prior to arrival time.
For any cancellations or no-show, the following cancellation policy shall apply. From booking time to 40 days prior: 30% of the tour cost 39-20 days prior: 50% of the tour cost 19-07 days prior: 75% of the tour cost. 06 days or less: 100 % of the tour cost.
It should be understood that during certain period of travel (PEAK times) we may not adhere to cancellation policies as stipulated above due to making advance FULL payments to various hotels and lodges and as such cancellation during this time is 100%. Any intention to cancel a booked tour, we must receive information in writing and the company shall apply cancellation policies as applicable.
There are no refunds for unused portions of the program, and refunds will not be made to clients who do not complete the tour for any reason whatsoever. Amendments made to the itinerary once paid for may result in additional costs.