To book your trip, contact us with your desired activities and destination. We shall work together with you to create the ideal itinerary and accommodation to fit your budget. Along with this we shall give you a price quote. After an itinerary is agreed up 20% deposit payable by wire transfer (through bank service such as Western union) is required to hold your reservation. The rest of the payment should be made by bank transfer or cash; it is due no later than 7days before departure date.
One person should make the booking on behalf of everyone who is going on the trip. That person must be at least 18 years of age when they book the trip. He or she will be the first name on the booking form and must fill in and sign our booking form. This person must have the agreement of everyone who is going on the tour to make the booking with us and will be responsible for making sure all payments due for your holiday are paid in full and at the right time. The names of everyone travelling on the holiday must be included on the booking for complete with your 20% deposit or full trip payment. Providing we are able to do so, we will then confirm your chosen holiday. Your trip will be confirmed when we issue a booking confirmation. As soon as we do so, there will be a binding legal agreement between us. The booking confirmation will be sent to the person who makes the booking. Please check your booking confirmation and all other documents thoroughly as soon as you receive them, as the responsibility is yours to advise Twende Africa Tours without delay about any details that appear to be incorrect – it may not be possible to make amendments at a later date. Please remember your booking cannot be confirmed without your 20% deposit payment.
In the event of passengers cancelling their reservations Twende Africa Tours has the right either to claim the total amount of any deposit paid by such passenger or to claim any damages suffered by the company. The maximum cancellation fees, which may be imposed are 20% of the whole cost.
Should a passenger cancel his/ her reservation due to medical or work related reason with reasonable notice to Twende Africa Tours, Twende Africa Tours will grant an extended 10-month period to reschedule the trip from the date cancellation. The client will at all times be liable for any increase with regard to park fees, hotel rates and cancellation fees. The client will have to complete and sign a new booking form, accepting the new procedure.
Cancellations made before 7days to prior to the start of the tour will result in loss of 20% deposit, any additional amount paid in advance will be refunded.
Please note, client for Marangu route will loss the deposit paid to national park for their climbing permit.